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An Investigation of the Role of Influence Behaviors in Information System Implementation: A Case Study of the Air Force Institute of Technology School of Engineering and Management Student Academic Support System
Mary M. King
This is a AIR FORCE INST OF TECH WRIGHT-PATTERSON AFB OH SCHOOL OF ENGINEERING AND MANAGEMENT report procured by the Pentagon and made available for public release. It has been reproduced in the best form available to the Pentagon. It is not spiral-bound, but rather assembled with Velobinding in a soft, white linen cover. The Storming Media report number is A819224. The abstract provided by the Pentagon follows: Organizations implement information systems (IS) for various reasons such as streamlining daily functions and keeping pace with changes in technology. Influence behaviors demonstrated by key leaders in reference to the implementation of such information systems play a key role in their acceptance and success. This research looks at a specific case of IS implementation and the role influence behaviors played in the successfulness of the system. This research is a case study of the Air Force Institute of Technology's (AFIT) implementation of an academic support system called my.afit.edu. Interviews and documentation gathered from key parties involved in the implementation provided a basis for understanding the implementation effort and the effect influence behaviors had on the successfulness. This research showed how the use of positive influence behaviors by key leaders results in a successful implementation effort. In addition to the use of positive influence behaviors by key leaders, the success of the implementation effort is tied to management and implementers and their ability to address user concerns early in the implementation effort.
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