Book Summary:
This is a AIR FORCE INST OF TECH WRIGHT-PATTERSONAFB OH report procured by the Pentagon and made available for public release. It has been reproduced in the best form available to the Pentagon. It is not spiral-bound, but rather assembled with Velobinding in a soft, white linen cover. The Storming Media report number is A621693. The abstract provided by the Pentagon follows: Telenursing has proliferated in the past several years. Telenursing, as with any new subspecialty of nursing practice, is experiencing growing pains and uncovering problems as the practice evolves. Researchers have referred to communication during the telephone interaction as problematic related to the fact that only verbal communication is involved. There is little known about the relationship between quality of communication and the eight symptom dimensions in telenursing. A retrospective, descriptive correlational design was used to investigate selected characteristics of telenursing triage. A sample of 93 paper, computerized telenursing triage notes were audited using the Content Analysis of Quality of Communication and Selected Variables Tool designed by the researcher. The dependent variable was the communication scores from eight symptom dimensions based on the assessment phase of the nursing process. Data were analyzed for relationships among veteran age, time of day, nurses' years of experience, disposition of call, and symptom. This study described selected characteristics in telenursing triage and determined a relationship exists between quality of communication, nurses' years of experience, and call disposition. |