Untapped Options is an invaluable resource for health care leaders who want to help their organizations succeed. Bea Northcott and Janette Helm, experts in the field of health care management, have created a practical approach that explores how human resources and marketing managers can combine forces and...more

This book assembles timely evidence from a major national survey regarding the different experiences of health care as it is being delivered to various minority members of our society--Hispanics, African Americans, Asian Americans, and minority women. It provides the documentation needed to assess the successes and failures of our present...more

This publication outlines the health sector's role in reducing the impact of disasters, laying out a framework that an administrator can rely on to make effective decisions in managing the health sector's activities to reduce the consequences of disasters. It describes the overall effects of disasters on health, highlighting myths...more

Approximately one-quarter of the U.S. population is enrolled in HMOs or similar managed care health plans, and the proportion is increasing. But even though such plans dominate today's agenda for health care reform, good, quantitative information on the performance of managed care programs is scarce. In Promise and Performance in...more