FOSTER CITY, Calif. -- Applied Biosystems (NYSE:ABI), an Applera Corporation business, announced today that it will now offer its BioMonitor(R) Service for selected Applied Biosystems/MDS SCIEX mass spectrometers. The BioMonitor Service helps customers maximize system uptime and improve productivity through Applied Biosystems' remote monitoring of customers instruments over the Internet. With real-time troubleshooting and problem solving, the service can assist in predicting and preventing instrument failures, improve speed of repairs, reduce the loss of critical samples and reagents, and help ensure the accuracy and quality of results.
The BioMonitor(R) Service has been available on selected Applied Biosystems genetic analysis instrument for three years and has now been expanded as a service to its Applied Biosystems/MDS SCIEX mass spectrometer customers. This service is available to Applied Biosystems' customers as part of the Company's BioAssurance(R) and BioAssurance(R) Plus Services and is part of the instrument warranty. In addition, Applied Biosystems was recently named among the top "best practice" winners by the Aberdeen Group for excellence in managing and delivering aftermarket services through the BioMonitor(R) Service.
"We know that data accuracy and instrument productivity are among our customers' top priorities and we are pleased to be able to extend our leading-edge BioMonitor(R) Service to our mass spectrometer customers," said Michael G. Schneider, Division President, Global Services, Applied Biosystems. "This service helps our customers to better manage and improve their laboratory environments, and can significantly improve instrument uptime. Further, we expect to expand our BioMonitor(R) Service in the near future to provide remote control, diagnostics, and real-time lab optimization and analysis."
"Applied Biosystems is one of the clear market leaders in using the Axeda Device Relationship Management (DRM) solution to enhance they way they deliver service to their customers," said Dale Calder, President and CEO, Axeda Corporation. "Expanding BioMonitor(R) Service to more product lines enables even more customers to take advantage of the strong benefits that the service delivers."
BioMonitor(R) Service is currently offered on the API 2000(TM), 3000(TM), 3200(TM), 4000(TM), and 5000(TM) LC/MS/MS Systems, and the 3200 Q TRAP(R), 4000 Q TRAP(R), and QSTAR(R) XL Hybrid LC/MS/MS Systems. BioMonitor(R) Service is expected to be offered on the 4700 and 4800 MALDI TOF/TOF(TM) Analyzers in early 2006.
As a leading supplier of instruments to the life science industry and research community, Applied Biosystems' field service organization is responsible for maintaining over 180,000 instrument systems in nearly 100 countries. Applied Biosystems offers a complete suite of service and support products, which includes the superior value-added BioMonitor(R) service. For more information on Applied Biosystems' services offerings please visit: www.appliedbiosystems.com.
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