MOUNT LAUREL, N.J. -- MedQuist Inc. (Pink Sheets: MEDQ) employs a nationwide force of clinical documentation experts and more than 8,000 transcriptionists spread across the United States. Together, they serve more than 2,500 hospitals, with over 29 million transactions produced each week. The company needs a technology partner it can trust -- one with the experience and capabilities to safely and reliably store its customers' critical health data. That's why MedQuist continues to adopt best-in-class storage solutions from EMC, the world leader in systems, software and solutions for information storage and management, to support its service delivery model.
"Healthcare is a 24x7x365 operation and our customers expect us to be available at all times. They demand high availability and security of their electronic healthcare documentation," says Mark Ivie, MedQuist senior vice president and chief technology officer. "EMC solutions enable us to provide the highest levels of business continuity and disaster recovery possible, a fact that helps set MedQuist apart from its competitors."
Being able to count on EMC was particularly important in MedQuist's recent restructuring to create a centralized, national service delivery model. The company converged multiple, disparate data centers into one centrally managed infrastructure. That allows MedQuist and its customers to dramatically improve their workflow through streamlined processes and workload balancing. The result is better patient care, increased savings for the hospitals and more satisfied physicians. MedQuist can provide customers -- no matter where they are located -- the ability to simply dial in and dictate reports directly to a voice capture system, while medical transcriptionists and editors can access those reports for documentation purposes.
"Often, hospitals' chief technology officers feel like they are losing a bit of control by moving patients' records off site," says Ivie. "They are more comfortable trusting MedQuist with their records because we have the EMC name and reputation behind us. We are able to provide better performance and reliability than most healthcare organizations can. We are proud of the fact that we maintain sub-second average application response time and are positioned to reach our goal of 99.999% availability, through the use of redundant systems in our main data center and a secondary data center 700 miles away."
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